Política de reembolso
We want you to feel confident ordering from WOZOLIFE. If there is an issue with your order, please contact us and we’ll do our best to make it right.
Returns
Because WOZOLIFE products include personal care and wellness items, we cannot accept returns on products that have been opened or used.
To be eligible for a return, the item must be unused, unopened, and in the same condition in which you received it, with its original packaging intact. Proof of purchase is also required.
To request a return, please contact us at contact@wozolife.com before sending any item back. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us at contact@wozolife.com within 30 days of receiving your order.
Please include your order number, a brief description of the issue, and clear photos of the product and packaging.
Once your claim has been reviewed and approved, we may provide a replacement or refund, depending on the circumstances.
Exceptions / Non-Returnable Items
For health, hygiene, and safety reasons, opened or used personal care and wellness products cannot be returned.
We also do not accept returns due to change of mind or buyer’s remorse.
If you have questions about whether your item is eligible for a return, please contact us before sending anything back.
Order Cancellations
Orders are processed quickly after they are placed.
If you need to cancel your order, please contact us as soon as possible at contact@wozolife.com.
Once an order has entered fulfillment or has shipped, we may no longer be able to cancel it.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping charges may apply to resend the order.
Lost or Missing Packages
If your package appears to be lost in transit, please contact us at contact@wozolife.com so we can review the shipment and determine the appropriate next step.
Refunds
If your refund is approved, it will be issued to your original payment method.
Please allow additional time for your bank or credit card provider to process and post the refund.
Questions
For any questions regarding returns, refunds, replacements, or your order, please contact us at:
We’re happy to help.